Administrative F.A.Q.
Questions
- Can I reserve a room at ISERP for a course, meeting, or conference?
- How do I report a maintenance problem at my office or desk?
- How can I take advantage of ISERP's computing services and facilities?
- When will I receive my paycheck?
- How do I request a reimbursement for travel or business expenses?
- When will I receive my reimbursement?
- How can I have a reimbursement or honorarium deposited directly into a bank account?
- Why do you need my social security number when I request a reimbursement?
- Why do I need to tape rather than staple my receipts and invoices?
- What if my question isn't answered here?
Other F.A.Q.s
Can I reserve a room at ISERP for a course, meeting, or conference?
ISERP offers two conference rooms for the benefit of our centers and programs, workshops and seminars, and occasionally outside events. Event coordinators are welcome to review the room scheduling guidelines and use our online form to schedule the rooms on a one-time or repeating basis. Priority is given to ISERP events.
How do I report a maintenance problem at my office or desk?
For small leaks, temperature, pest control, trash disposal, or similar issues, contact the Columbia University Facilities service representative for the International Affairs Building at 212-854-2222. For more serious issues that require a maintenance request form, write to iserp@columbia.edu.
How can I take advantage of ISERP's computing services and facilities?
ISERP fellows and affiliates are welcome to request or renew access to our computing resources. Upon approval of your application, you should expect to receive a confirmation via e-mail, generally within three (3) business days.
When will I receive my paycheck?
If you are unsure whether you have received a payment that you are due, check the casual payroll schedule or work-study payroll schedule to verify that a payment was scheduled. If your paychecks are deposited directly, check your bank statement to see whether a deposit was made. Lastly, if you have a Columbia UNI, log in to myColumbia and select the People @ Columbia system to view your current and prior pay statements. Direct any questions to Rachel Young.
How do I request a reimbursement for travel or business expenses?
Reimbursements are subject to Columbia University's Travel and Business Expense policies and procedures.
ISERP expedites the process on behalf of its affiliates and guests. Review the general procedure for requesting a reimbursement and direct any questions to Rachel Young.
When will I receive my reimbursement?
Reimbursements submitted within 90 days of incurring the expense generally take around three (3) to four (4) weeks to process. If your reimbursements are deposited directly, check your bank statement to see whether a deposit was made. Direct any questions to Rachel Young.
How can I have a reimbursement or honorarium deposited directly into a bank account?
Reimbursements and honoraria can be deposited directly into U.S. bank accounts. Simply fill out the direct deposit form to submit your request to Columbia's Accounts Payable. Once the request has been processed by Accounts Payable, all future reimbursements and honoraria will be automatically deposited into the specified bank account.
Note that this process is unrelated to the direct deposit of paychecks.
Why do you need my social security number when I request a reimbursement?
In order to prevent duplicate payments and to satisfy the auditing requirements of the Internal Revenue Service, ColumbiaÂ's Accounts Payable requires social security numbers to process reimbursements to individuals.
Why do I need to tape rather than staple my receipts and invoices?
ColumbiaÂ's Accounts Payable scans the forms and supplementary materials that comprise requests for reimbursement. Staples cannot be fed into the scanners. Any staples should be removed from invoices, and receipts should be securely taped on all sides to an 8.5" x 11" sheet of white paper. Failure to comply may substantially delay the process.
What if my question isn't answered here?
Try searching the ISERP website to locate the information you're looking for. If you still have an unanswered question, write to iserp@columbia.edu and we will answer as best as we can. We appreciate your interest in our work.
